7th Biennial ACSPRI Social Science Methodology Conference

The state of telephone surveys in 2020
2020-12-02, 10:30–10:45, Zoom Breakout Room 1

We present an overview of the state of the telephone survey landscape in Australia in 2020. Telephone surveys have been challenged on myriad fronts, with increases in scam calls and telemarketing, the rise of call blocking/spam flagging software, rising cord-cutting and the ongoing roll-out of the NBN and its concomitant impact on landline usage. We document the falls in contact rates, cooperation rates and response rates and the rise in refusal rates on multiple time-series of Australian telephone surveys, as well as the increased level of effort for even these relatively meagre returns.


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