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UID:pretalx-2024-H8KMS7@conferences.acspri.org.au
DTSTART;TZID=AEST:20241129T141000
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DESCRIPTION:Background: The demand for person-centered care has led to inno
 vations in capturing patient feedback to assess hospital care quality. Tra
 ditionally\, most insights into hospital care experiences have come from q
 uantitative surveys completed post-discharge. However\, there is growing r
 ecognition that real-time qualitative feedback collected during hospital s
 tays provides richer\, more actionable information for improving care. Des
 pite this\, existing approaches rarely offer guidance on how to deliver th
 is feedback effectively to nurses\, nor do they engage key stakeholders—s
 uch as nurses\, patients\, and families—in designing the feedback collect
 ion and dissemination process.\n\nObjective: This study aimed to explore h
 ow stakeholders could collaboratively create a protocol for collecting and
  sharing real-time patient and family feedback with nurses to ensure that 
 these perspectives are effectively integrated into care practices.\n\nMeth
 od: A pragmatic action research approach was used\, involving an Advisory 
 Group composed of patients\, family members\, and nurses (n=16). This grou
 p co-designed a protocol for capturing qualitative feedback at the unit le
 vel during hospital stays. The research unfolded in two phases: the first 
 involved identifying the problem and gathering initial insights\, while th
 e second phase (Action Cycles 1 to 9) focused on developing and evaluating
  the new feedback protocol\, known as RHEPORT (Real-time Hospital Experien
 ce Posters).\n\nResults: The study generated two key data sets: feedback f
 rom patients and family members on their hospital experiences\, and evalua
 tion data on the effectiveness of the RHEPORT protocol. Over three years a
 nd nine Action Cycles\, 241 participants provided feedback\, highlighting 
 important themes such as physical comfort\, respect for patient values and
  needs\, and the quality of information\, communication\, and education pr
 ovided. Additionally\, 407 evaluation responses were collected from patien
 ts\, visitors\, and nurses. The findings demonstrated that the pragmatic a
 ction research approach successfully co-created the RHEPORT protocol\, whi
 ch features five core components essential for meaningful feedback collect
 ion and distribution. The study underscores the importance of involving st
 akeholders in developing feedback protocols to ensure their voices are tru
 ly heard and acknowledged.
DTSTAMP:20260912T202248Z
LOCATION:Holme Room
SUMMARY:The Co-Creation of a New Patient and Visitor Hospital Experience Fe
 edback Protocol: A Pragmatic Action Research Study - Kelly Edwards
URL:https://conferences.acspri.org.au/2024/talk/H8KMS7/
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